Motivation is often highlighted as the most significant. persistant and hardest to address barrier to inclusion (Good Things Foundation, 2019a).
They break it down as:
It's not for me-people who see no need or benefit to be online.
I don't have the right support-either to get online or use the device.
It's too complicated-people who lack not just the basic digital skills but also an understanding of how the internet works.
Older people also highlighted a concern that the internet could take away social interactions (Castle Clarke; Age UK,2015; Olphert and Damodaran. 2013).
I always feel motivated at the computer class. We all help each other.